Sozialkompetenz Schulungen | Soft Skills Schulungen

Sozialkompetenz Schulungen

Lokale, instruktorierte Live Soft Skills (auch bekannt als "People Skills", "Interpersonal Skills", "Social Skills" und "Transferable Skills") zeigen anhand von Diskussionen und Übungen, wie man die Dynamik menschlicher Beziehungen in einem Geschäftsumfeld versteht und Soft Skills Techniken und Gewohnheiten anwendet und Denkweisen, um Beziehungen sowie Geschäftsergebnisse zu verbessern und gleichzeitig eine erfülltere Erfahrung in Arbeit und Leben zu schaffen Soft Skills Training ist als "Live-Training vor Ort" oder "Fern-Live-Training" verfügbar Onsite Live Training kann vor Ort bei Kunden durchgeführt werden Österreich oder in NobleProg Corporate Trainingszentren in Österreich Remote-Live-Training wird über einen interaktiven Remote-Desktop durchgeführt NobleProg Ihr lokaler Trainingsanbieter.

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Erfahrungsberichte

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Sozialkompetenz Kurspläne

Name des Kurses
Dauer
Überblick
Name des Kurses
Dauer
Überblick
7 Stunden
Überblick
Publikum

Personal, welches Coaching von höchster Qualität liefern muss

- an einzelne Mitarbeiter ihrer Teams
- an ihre Teams
- an Menschen die nicht direkt zu ihrem Teams gehören aber ihren unabhängigen Input schätzen

Kursformat

Eine Kombination aus:

- geleiteten Diskussionen
- Coaching Sessions mit Feddback

Am Ende des Kurses können die Mitarbeiter:

- Coaching definieren; und detailiert den Gebrauch von Coaching erklären um Einzel- und Teamperformance zu verbessern; particularly
- bedeutende Coachingsessions liefern
21 Stunden
Überblick
A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication

METHODS

- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
14 Stunden
Überblick
This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.
14 Stunden
Überblick
In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
7 Stunden
Überblick
This course is aimed at people who are about to begin or have just begun a professional career in industry. Designed to build an understanding and appreciation of the corporate workplace, the expectations and behaviours that post graduates will face when starting their career.

Following the course, a mentor will be assigned for a period of 6 months whereby upto 6 meetings will take place (via phone, skype, etc) on a 1-2-1 basis. The purpose of these meetings will be defined between the mentor and the mentee ahead of each session and will be focused on the issues that are most important to the mentee at the time.
4 Stunden
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Overview:

There are Five stages in the Design Thinking (DT) process (empathize, define the problem, ideate, prototype, test).

In an increasingly complex world, we deal with problems that may need special approaches. Design Thinking helps deal with complex problems. Mastering design-thinking helps to deal with complex problems effectively, communicate better, persuade efficiently, improve business results and enhances organizational and personal behavior and performance.

- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.

Objectives:

- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT

Delivery:

This is a 1 day (4 hours) training course and consists of:

- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).

Note: due to the nature of this course there is a minimum group size of 3
14 Stunden
Überblick


INTRODUCTION

International Business Etiquette is not about rules & regulations but is particularly important for personal working or traveling for business.

Knowledge of international business etiquette is relevant for conducting meetings, building relationships with others and demonstrating respect for local culture.

In the business world, good business etiquette means that you act professionally and exercise proper manners when engaging with others in your profession.

OBJECTIVE

This course is design to enhance and Benefits Professional on the following .

- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
14 Stunden
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INTRODUCTION

China: a developing country and the world’s second largest economy. China’s rapid market transformation and economic expansion supported by a series of government reforms is now an attractive destination to do business and seek jobs opporrtunites. .

Chinese business culture and etiquette can be a little different than Western business practices. As you start to seek jobs opportunities or expand your business in China, it is important to have at least a basic understanding of Chinese business culture and etiquette. Knowing and practicing common customs will also help you relax, avoid embarrassment, and focus on building success.

When it comes to Chinese business etiquette, there is just one overarching rule:

When in China, do as the Chinese do!

The main learning and development objectives is to lean and gain new skills knowledge in Chinese Business Culture and Social etiquette that helps Corporate Representatives, Professionals to do a job well in China.
21 Stunden
Überblick
INTRODUCTION

- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted

In this course you will learn

- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.

You will learn how to handle all types of crockery and cutlery at casual and formal gatherings and experience special foods without embarrassment.

Whether you are in charge of a social occasion or attending one, you can be a gracious host and appreciative guest!
14 Stunden
Überblick
This course is designed to help Managers and Executives understand the Important and organizational of Press Conference. Participants will be introduced to the important of Press Conference, tools such as understanding the media, building a relationship with the media, writing press releases, preparing press kits, organizing a press conference, and dealing with media interviews. The interactive workshop will also provide useful tips on how to establish and enhance an organization’s responsiveness to the media and how to maintain good relations with media representatives and organizations.

Objectives.

• Developing competencies in the area of organizational of Press Conference

• Increasing the efficiency of Managing Press Conference and Media Enquiries

• Attaining the knowledge of how to get to the underlying needs and expectations of journalist

• Building strong and sustainable relationships with members of the press or media

• Expanding the positive image of the company in the market

• Identifying, reducing, and overcoming objections and barriers

• Developing skills to communicate clearly and effectively

Training Benefits.

• Those who are interested in harnessing the power of public relations to better achieve organizational

goals

• Managers/Executives who need to establish and maintain effective media relations

• Those who need to gain a better understanding of PR tools like press releases, press kits and press

conferences

• Those who wish to learn how to handle media interviews to achieve positive results
14 Stunden
Überblick
This instructor-led, live training (online or onsite) is aimed at HR professionals who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
14 Stunden
Überblick
This instructor-led, live training (online or onsite) is aimed at HR professionals and recruitment specialists who wish to use analytical methods improve organisational performance. This course covers qualitative as well as quantitative, empirical and statistical approaches.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
7 Stunden
Überblick
Stress is so prevalent in our culture it has almost become a badge of honour. Back to back meetings, competing priorities, working late into the evening are just a few things considered normal. How often are you experiencing signs of distress: inability to eat without pain, stomach upsets or cramps, headaches, imposter syndrome and other low self-worth beliefs. It's time to take a stress detox.
7 Stunden
Überblick
By the end of this training, participants will be able to:

- Develop a stronger idea on the different approaches towards contemporary delivery of learning.
- Able to link the current delivery to new and fresh approaches in learning delivery.
- Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
- Lead the organization in the application of digital transformation towards learning

Format of the Course

- Instructor Led Training through Online Delivery
- Interactive Planning with Outputs
- Digital Icebreakers
- Course Works
14 Stunden
Überblick
This instructor-led, live training in Österreich (online or onsite) is aimed at HR managers, business teams, and individuals of an organization who wish to work through their diversity and attain efficacy on a personal and professional level.

By the end of this training, participants will be able to:

- Understand the basic psychological concepts behind the MBTI Instrument.
- Perceive their own personality type and its impact on the workplace.
- Manage personality weaknesses and foreground strengths.
- Identify other MBTI personality types in the workplace and collaborate accordingly.
- Manage differences between teammates and build better connections.
4 Stunden
Überblick
This instructor-led, live training (online or onsite) is aimed at newly-hired employees and organizational teams who wish to connect with the company's identity, establish a wholesome work environment, and strengthen their collaborative spirit.

By the end of this training, participants will be able to:

- Understand company values and recognize them as cornerstones of organizational culture.
- Build a positive atmosphere among co-workers, employers, and clients.
- Apply the core values they learned for the accomplishment of project goals.
- Appreciate the role of company goals for overall character development.

Format of the Course

- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.

Course Customization Options

- To request a customized training for this course, please contact us to arrange.
7 Stunden
Überblick
This instructor-led, live training in Österreich (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.

By the end of this training, participants will be able to:

- Measure individual EQ to understand how to interact better with their colleagues.
- Understand other people's emotions and behavioral styles to improve relationships with teammates.
- Use emotional intelligence to form a positive and productive work environment.
- Use emotional intelligence to handle change and conflict at work.
7 Stunden
Überblick
This instructor-led, live training in Österreich (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

- Explore remote leadership, structures, and components to successfully adapt a remote work setup.
- Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
- Use existing tools and technologies to improve virtual communication and collaboration.
- Implement goal setting and project management methods to measure the performance of a remote team.
14 Stunden
Überblick
Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders
14 Stunden
Überblick
Publikum

Personal, welches genau über die Auswirkungen von Kommunikation Bescheid wissen muss und Einfluss hat auf:

- Kollegen
- Vorgesetzte
- ihre internen und externen Kunden und Interessenten

Kursmethodik

Der Kurs ist interkativ und kombiniert:

- geleitete Diskussionen
- Präsentationen
- Übungen und Fallbeispiele

Am Ende des Kurses können die Teilnehmer:

- einschätzen, ob es notwendig ist, jemanden zu beeinflussen
- Die Stärken und Schwächen der verschiedenen verfügbaren Kommunikationsmedien verstehen.
- mit internen und externen Kunden und Interessenten umgehen.
- wissen, wie man mit schwierigen Situationen umgeht, die im Büro auftreten können.
21 Stunden
Überblick
Audience

- Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with :

- Their colleagues
- Their bosses
- Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

- Appreciate the need to manage their own behaviour before they can influence others’ behaviour
- Understand the strengths and weaknesses of the various communications media available
- Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

- Facilitated Discussions
- Slide Presentations
- Exercises and
- Case Studies
21 Stunden
Überblick
Zielgruppe

Mitarbeiter, die sich der Probleme rund um People and Team Management for:

- Sich selbst
- Ihre Kollegen
- Ihre Chefs
- Ihre Teammitglieder
- Ihre internen und externen Kunden und Stakeholder

Format des Kurses

Der Kurs ist eine hochinteraktive Kombination aus:

- Moderierte Diskussionen
- Dia-Präsentationen
- Übungen und
- Fallstudien

Am Ende des Kurses werden die Teilnehmer in der Lage sein:

- die Notwendigkeit zu schätzen, ihr eigenes Verhalten zu steuern, bevor sie das Verhalten anderer beeinflussen können.
- die Stärken und Schwächen der verschiedenen verfügbaren Kommunikationsmedien zu verstehen.
- zu schätzen, wie Sie Ihre Teammitglieder führen, motivieren und entwickeln können.
- Verwaltung ihrer internen und externen Kunden und Interessengruppen
- zu erklären, wie man mit den schwierigen Situationen umgeht, die im Büro auftreten können.
35 Stunden
Überblick
Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.
14 Stunden
Überblick
This instructor-led, live training in Österreich is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.

By the end of this training, participants will be able to:

- Learn tools and tactics to quickly expand their workplace English vocabulary.
- Focus on only the relevant parts of the English language needed to be more effective at work.
- Gain confidence in their ability to communicate with authority by phone, email and in meetings.
- Practice techniques to influence and persuade customers, managers, and peers.
- Apply a systematic approach to continue improving their Business English skills after the training.
7 Stunden
Überblick
This instructor-led, live training in Österreich (online or onsite) is aimed at team leaders and team members who wish to improve the way in which they communicate, collaborate and relate to each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

- Identify and address common problems in how they communicate and respond to others at work.
- Improve the efficiency with which work is carried out as a team.
- Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
- Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.
7 Stunden
Überblick
Publikum

Manager, Teamleiter und Mitarbeiter, die das Gefühl haben:

- Sie nehmen an zu vielen Meetings teil
- Ihre Zeit wird von anderen Leuten "gestohlen"
- Aufgrund mangelnder Planung, Voraussicht oder Priorisierung können sie ihrer täglichen Arbeit nicht auf den Grund gehen

Format des Kurses

Der Kurs wird eine hochgradig interaktive Kombination sein aus:

- Erleichterte Diskussionen
- Folienpräsentationen
- Übungen und Fallstudien

Am Ende des Kurses können die Teilnehmer:

- Schätzen Sie die Notwendigkeit, Meetings effektiv zu verwalten - unter Berücksichtigung des Zeitdrucks derjenigen, die sie zu Meetings einladen
- Befolgen Sie die Standardprozesse zum Aufrufen, Verwalten und Vorbereiten der Ausgabe von Besprechungen
- Schätzen Sie einige der Möglichkeiten, sich selbst und ihre Zeit effizienter zu gestalten, besser ein: intelligenter arbeiten, nicht härter ...
7 Stunden
Überblick
This instructor-led, live training in Österreich (online or onsite) is aimed at trainers, consultants, leaders and communicators in any fields who wish to apply the Art of Hosting methods to facilitate online meetings more effectively on different virtual platforms (Zoom, Google Meet, Slack, etc.)

By the end of this training, participants will be able to:

- Understand the concepts, methods, and mindset behind Art of Hosting or Participatory Leadership.
- Learn how to facilitate effective online meetings for remote participants by applying the Art of Hosting techniques.
- Create a safe and engaging virtual environment for Art of Hosting by setting the right tone and mindset.
- Manage the online Art of Hosting sessions more efficiently by choosing a suitable platform and getting comfortable with the technology.
- Keep participants engaged by stimulating online conversations through interactive tools (live chat, whiteboard, breakout rooms, etc.)
- Build deeper connections with participants and other practitioners in order to learn collectively and gain valuable insights.
21 Stunden
Überblick
Publikum

Mitarbeiter, die auf Präsentationen vorbereitet sein müssen:

- An ihre Teams
- An Kunden
- Für andere unternehmensinterne Zielgruppen
- Für andere Zielgruppen außerhalb des Unternehmens

Format des Kurses

Eine Kombination aus:

- Erleichterte Diskussionen
- Präsentationen delegieren - mit vollem Feedback

Am Ende des Kurses können die Teilnehmer:

- Bereiten Sie eine effektive Präsentation vor und strukturieren Sie diese
- Bereiten Sie sich richtig auf diese Präsentation vor
- Präsentieren Sie diese Präsentation mit Zuversicht
- Verwenden Sie die verschiedenen visuellen Hilfsmittel, mit denen ein Präsentator eine anregende Präsentation erstellen kann
- Beschäftigen Sie sich mit den verschiedenen Arten von Menschen, denen sie in ihren Präsentationen begegnen
14 Stunden
Überblick
This course aims to improve public speaking skills of the trainees by practical exercises supported by relevant theory.

It's designed for everyone, mostly conference speakers and team-meeting presenters.
7 Stunden
Überblick
This course aims to improve PowerPoint skills of the trainees by practical exercises supported by relevant theory. It’s designed for everyone, mostly presentation designers, but also conference speakers and team-meeting presenters.

Zukünftige Sozialkompetenz Kurse

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EINIGE UNSERER KUNDEN

is growing fast!

We are looking for a good mixture of IT and soft skills in Austria!

As a NobleProg Trainer you will be responsible for:

  • delivering training and consultancy Worldwide
  • preparing training materials
  • creating new courses outlines
  • delivering consultancy
  • quality management

At the moment we are focusing on the following areas:

  • Statistic, Forecasting, Big Data Analysis, Data Mining, Evolution Alogrithm, Natural Language Processing, Machine Learning (recommender system, neural networks .etc...)
  • SOA, BPM, BPMN
  • Hibernate/Spring, Scala, Spark, jBPM, Drools
  • R, Python
  • Mobile Development (iOS, Android)
  • LAMP, Drupal, Mediawiki, Symfony, MEAN, jQuery
  • You need to have patience and ability to explain to non-technical people

To apply, please create your trainer-profile by going to the link below:

Apply now!

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